Terms of Service

1 About GroomersReply

GroomersReply is an automated client communication and business management platform designed specifically for professional pet groomers and grooming businesses. The service is operated by Rubert Companies AI, a company based in Charlotte, NC.

GroomersReply provides grooming businesses with tools to:

• Automatically reply to missed calls and client inquiries via SMS
• Send appointment reminders and follow-up messages
• Manage client contacts and communication history
• Capture and convert new client leads through automated messaging
• Streamline day-to-day communications so groomers can focus on their craft

2 Eligibility & Account Registration

To use GroomersReply, you must:

• Be at least 18 years of age
• Operate a legitimate pet grooming or pet-care business
• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials

You are responsible for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized use.

3 Free Trial & Billing

Subscription fees are billed on a recurring basis (monthly or annually, depending on your selected plan). All fees are listed on the GroomersReply pricing page and are subject to change with advance notice.

4 Cancellation Policy

You may cancel your GroomersReply subscription at any time, for any reason.

• During the free trial: Cancel before Day 8 to avoid any charge whatsoever
• After billing begins: Cancel at any time; access continues through the end of the current billing period
• No refunds: We do not provide refunds for partial billing periods or unused time, except where required by applicable law

5 Acceptable Use

You agree to use GroomersReply only for lawful purposes and in compliance with all applicable laws and regulations, including those governing electronic communications and SMS messaging (e.g., TCPA). You agree not to:

• Send spam, unsolicited, or deceptive messages to your clients
• Use the platform to harass, abuse, or harm any person
• Attempt to gain unauthorized access to any part of the service
• Resell, sublicense, or transfer your account to another party without written permission
• Use the service for any purpose other than operating your grooming business

Violation of this section may result in immediate account suspension or termination without refund.

6 SMS Messaging Compliance

GroomersReply enables automated SMS communication with your clients. By using these features, you agree to:

• Only message clients who have provided express consent to receive SMS from your business
• Honor all opt-out requests immediately (STOP replies must be processed)
• Comply with the Telephone Consumer Protection Act (TCPA) and all carrier guidelines
• Not use GroomersReply to send mass promotional campaigns to lists of non-consenting recipients

You, as the business operator, are responsible for ensuring your SMS messaging practices comply with applicable law. Rubert Companies AI is not liable for your messaging conduct.

7 Intellectual Property

All software, design, content, and technology powering GroomersReply is the property of Rubert Companies AI and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the service during your active subscription period. You retain ownership of all data and content you input into the platform.

8 Disclaimer of Warranties

GroomersReply is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that the service will be uninterrupted, error-free, or free of harmful components. Your use of the service is at your own risk.

9 Limitation of Liability

To the maximum extent permitted by law, Rubert Companies AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of GroomersReply, including but not limited to loss of revenue, clients, or data. Our total liability to you shall not exceed the amount you paid us in the 30 days preceding the claim.

10 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Mecklenburg County, North Carolina.

11 Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. We will notify you of material changes by email or by displaying a notice within the platform. Your continued use of GroomersReply after any changes constitutes your acceptance of the updated Terms.

12 Contact Us

If you have any questions about these Terms of Service, please contact us: