1 Information We Collect
When you use GroomersReply, we may collect the following categories of personal information:
- Name — First and last name of account holders and their clients
- Email Address — Used for account communication and service notifications
- Phone Number — Used to facilitate SMS messaging features within the platform
- Business Information — Business name, address, and grooming-related operational data
- Appointment & Service Data — Scheduling, pet information, and service history you enter
- Billing Information — Payment details processed securely through our payment provider
- Usage Data — How you interact with the platform (pages visited, features used, login times)
2 How We Use Your Information
Information we collect is used solely to provide and improve the GroomersReply service, including:
- Creating and managing your GroomersReply account
- Sending appointment reminders and follow-up messages to your clients via SMS or email
- Processing payments and managing subscription billing
- Providing customer support and responding to your inquiries
- Improving platform features and user experience
- Complying with legal obligations and preventing fraud
We do not use your data for advertising purposes unrelated to GroomersReply, and we do not build advertising profiles based on your use of the service.
3 SMS Messaging & Mobile Data
GroomersReply enables grooming businesses to send SMS messages to their clients. By providing a phone number, you consent to receive text messages relevant to your account or appointments.
Mobile opt-in data and phone numbers will not be shared or sold to third parties for their marketing purposes.
Standard message and data rates may apply. Message frequency varies based on your account activity.
To opt out: Reply STOP to any SMS message to unsubscribe from further messages.
For help: Reply HELP to any SMS message or contact us at [email protected].
4 Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service Providers — Trusted vendors who help operate our platform (e.g., hosting, payment processing, SMS delivery) under strict confidentiality agreements
- Legal Requirements — When required by law, court order, or government authority
- Business Transfers — In the event of a merger, acquisition, or sale of assets, with prior notice to you
5 Data Security
We implement industry-standard security measures to protect your data, including encrypted data transmission (TLS/SSL), secure data storage, and restricted access controls. While no system is completely secure, we take reasonable steps to protect your information from unauthorized access, disclosure, or loss.
6 Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. We will honor deletion requests within a reasonable timeframe, subject to any legal obligations requiring us to retain certain records.
7 Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at [email protected].
8 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of GroomersReply after any changes constitutes acceptance of the updated policy.
9 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
GroomersReply
Operated by Rubert Companies AI
Charlotte, NC, United States
Email: [email protected]
Website: groomersreply.com